Four Hours of Fear: Decision-making in a Crisis
On Sept. 11, the nation's aviation system quickly and safely landed almost 4,500 planes that were in the air when the terrorist attacks took place. How was this accomplished? How was the decision made to land all the planes? This case study will examine the decision-making thoughts, processes and strategies key players used on this day to protect over 350,000 people in the air. It will explore what individuals can learn about decision-making in an emergency.
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, Higher education, Kindergarten
Human Behavior, Process Skills, United States Government, United States History
USA Today Education