Joann is currently a freelance researcher and book indexer. She has been involved with numerous projects at the Information Institute of Syracuse at Syracuse University, including virtual reference with the Virtual Reference Desk (VRD) project; virtual reference competencies and education with the Digital Reference Education Initiative (DREI) project; and metadata cataloging with the Gateway for Educational Materials (GEM). Her previous experience also includes technology training and positions in academic libraries. Joann holds B.A. and M.A.T. degrees in English from Boston College, and an M.L.S. degree from Syracuse University.